Retun policy

1. Direct to Customer (Online or In-Person Sales)

We want you to love your jewelry-but if something’s not quite right, we’re here to help.

• Returns are accepted for store credit only. No refunds will be issued.
• Items must be returned within 14 days of receipt.
• Returned items must be unworn, in original condition and packaging.
• Damaged returns will incur a 20% restocking fee.
• Custom orders, engraved items, 10k gold, and final sale pieces are not eligible for return.

To initiate a return, please contact us at hello@maddievdesigns.com with your order number.

2. Consignment (Med Spas, Boutiques)

For clients who purchase through one of our trusted retail partners:

• Sales are eligible for store credit only-refunds will not be issued.
• Items must be returned within 14 days of purchase with a receipt.
• Items must be unworn, in original condition.
• If the item is returned damaged, a 20% restocking fee will apply.
• Returns must be handled through the original point of sale.

3. Wholesale Partners

We value our retail partners and want to ensure clear expectations for product returns:

• All wholesale sales are final. Store credit may be issued at our discretion for approved returns.
• Returns must be requested within 14 days of receipt and include original packaging.
• Items returned damaged or unsellable will be subject to a 20% restocking fee.
• Custom or special orders are non-returnable.

To request a return authorization, contact your sales rep or email hello@maddievdesigns.com.